1. Data Controller

The controller responsible for processing your personal data on this website is:

Alpina Mallnitz
Mallnitz 118
9822 Mallnitz
Austria
Telephone: +43 676 94 35 367, +43 664 88 311 200
Email: info@alpina-mallnitz.at

2. General Information on Data Processing

The protection of your personal data is particularly important to us. We process your data exclusively in accordance with the applicable legal provisions, in particular the General Data Protection Regulation (GDPR) and the Austrian Telecommunications Act 2021 (TKG 2021). Controllers are required to provide data subjects with transparent information about the processing of their data at the time it is collected.

3. Hosting via Wix

This website is operated using the Wix website-building platform. The provider is Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel.

In connection with the operation of the website, Wix may process personal data insofar as this is necessary for the website’s technical provision, security and stability. Wix provides its own privacy and GDPR information for this purpose.

The processing is based on our legitimate interest in providing a secure and functional website pursuant to Article 6(1)(f) GDPR.

4. Access Data / Server Log Files

When you visit this website, information transmitted to the servers by your browser or device is automatically processed for technical reasons. This includes, in particular:

• IP address

• Date and time of access

• Page or file accessed

• Browser type and browser version

• Operating system

• Referrer URL

• Hostname of the accessing computer

This data is required to make the website technically available, ensure its security and stability, and detect misuse.

The processing is based on our legitimate interest pursuant to Article 6(1)(f) GDPR.

5. Cookies

Our website uses cookies or similar technologies insofar as this is necessary for the website’s technical operation. Wix states that, depending on the features used, technically necessary cookies may be employed on websites.

As we do not use our own analytics, advertising or tracking tools, such as Google Analytics, Meta Pixel or similar services, to the best of our current knowledge their use is limited to technically necessary functions of the website or the Wix platform. In Austria, non-essential cookies generally require prior information and, depending on the type of cookie, consent.

6. Enquiry and Booking Form

A simple form is available on our website through which guests can send us enquiries or booking requests.

We process the data you enter, in particular:

• First name

• Last name

• Email address

• Content of your message

This data is processed for the purpose of handling your enquiry, communicating with you and taking steps towards the possible conclusion of an accommodation contract.

The legal basis for this processing is Article 6(1)(b) GDPR insofar as the enquiry concerns a booking or pre-contractual measures. General enquiries are processed on the basis of our legitimate interest in efficiently handling contact requests pursuant to Article 6(1)(f) GDPR. The obligation to provide information regarding data collected through such forms is governed by Article 13 GDPR.

Wix states that form submissions are stored and managed in a submissions table. Contact fields such as first name, last name and email address are treated as contact-data fields in Wix Forms.

The data is stored only for as long as necessary to process your enquiry or for as long as statutory retention obligations apply.

7. Contacting Us

If you also contact us by email or telephone, the data you provide will be processed for the purpose of handling your enquiry and any follow-up questions.

The processing is carried out to take pre-contractual measures or respond to your enquiry pursuant to Article 6(1)(b) GDPR, or on the basis of our legitimate interest in efficient communication pursuant to Article 6(1)(f) GDPR.

8. No Analytics or Marketing Tools

We do not use our own web analytics, advertising or tracking tools on this website, including:

• Google Analytics

• Google Tag Manager

• Meta Pixel

• Hotjar

• Remarketing or retargeting tools

Should additional services be integrated in the future, this Privacy Policy will be amended accordingly.

9. Retention Period

We retain personal data only for as long as necessary for the respective purposes or for as long as statutory retention obligations apply. The data is subsequently deleted or anonymised. The retention period, or the criteria used to determine it, is part of the mandatory information required under Article 13 GDPR.

10. Your Rights

In principle, you have the following rights:

• Right of access

• Right to rectification

• Right to erasure

• Right to restriction of processing

• Right to data portability

• Right to object

• Right to withdraw consent with effect for the future

If you believe that the processing of your data infringes data-protection law, you also have the right to lodge a complaint with a competent supervisory authority. In Austria, this is the Austrian Data Protection Authority.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, manipulation, unauthorised access and other unlawful processing. Wix also provides information on the handling of personal data and form data.

12. Validity and Amendments to This Privacy Policy

We reserve the right to amend this Privacy Policy in response to changes to the website, the services used or the legal situation. The version published on this website at the relevant time shall apply.

Last updated: 18 March 2026